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What should I do if I forget my key?
What should I do if I forget my key?
Updated over a week ago

1. You can view it in the "Profile End-to-End Encryption" module in "Settings Center" >> "Global Settings" (the client needs to be upgraded to V2.15.0 and above)

  • Click the "View Key" button

  • Perform identity verification

  • If identity verification is successful, you can download the key file

2. If you are using a new device and cannot view the key according to point 1, you can try to use an old device that has previously verified the key and follow the steps in point 1 to view it.

3. If the above methods cannot retrieve the key, you can contact our official customer service for consultation.


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